Privacy Policy

At Starbird Chicken, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at starbird-food.rest, place orders through our platform, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with any terms in this Privacy Policy, please discontinue use of our site and services.

We take your privacy seriously. This policy has been drafted to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. If you are a California resident, please pay particular attention to Section 10 of this policy, which outlines your specific rights under California law.

1. Who We Are

Starbird Chicken is a food service company operating in the United States. We provide customers with the ability to browse our menu, place food orders, participate in loyalty programs, and engage with our brand through our website and other digital channels.

For all privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect several types of information in connection with the services we provide. The categories of personal information we may collect are described below.

2.1 Personal Information You Provide to Us

When you interact with our website or services, you may voluntarily provide us with certain personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and other similar contact data.
• Account Credentials: Passwords and similar security information used for authentication and account access.
• Payment Information: Credit or debit card numbers, billing information, and transaction details. Please note that payment card data is processed by our secure third-party payment processors and is not stored on our servers in full.
• Order Information: Details about food orders you place, including items selected, special instructions, order history, and preferences.
• Communications: Any messages, emails, feedback, survey responses, or other communications you send us directly.
• Loyalty and Promotional Data: Information provided when you sign up for loyalty programs, promotions, contests, or newsletters.
• Profile Information: Dietary preferences, food allergies disclosed voluntarily, and other preference data you choose to share with us.

2.2 Information Collected Automatically

When you access or use our website, we and our third-party partners may automatically collect certain technical information about your device and usage, including:

• Device Information: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), device identifiers, and language settings.
• Usage Data: Pages you visit on our website, links you click, time and date of your visit, time spent on pages, referring URL, exit pages, and other clickstream data.
• Location Data: General geographic location based on IP address. If you use location-based features (such as finding nearby Starbird locations), we may collect more precise location data with your permission.
• Log Data: Server logs, error logs, and other diagnostic data generated during your use of our website and services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies. Please see Section 7 of this policy for more information about cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we combine with information we collect directly. These sources may include:

• Social Media Platforms: If you connect your social media account to our services or interact with us on social media platforms, we may receive certain profile information from those platforms.
• Delivery and Ordering Partners: Third-party food delivery platforms that facilitate orders placed on your behalf.
• Analytics Providers: Third-party analytics services that provide aggregated insights about how users interact with our website.
• Marketing Partners: Advertising partners and marketing services that may provide us with data to enhance our marketing efforts.
• Payment Processors: Confirmation and transaction status data from our payment processing partners.

2.4 Sensitive Personal Information

In limited circumstances, we may collect sensitive personal information such as food allergy information you voluntarily provide to ensure order safety. We do not collect sensitive personal information such as Social Security numbers, financial account numbers (beyond what is necessary for payment processing), precise geolocation data, racial or ethnic origin, or health data beyond what you voluntarily disclose for dietary purposes. We use sensitive personal information only for the purposes for which it was collected and do not sell or share it for advertising purposes.

3. How We Use Your Information

We use the personal information we collect for various legitimate business purposes, including:

3.1 Provision and Management of Services

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your user account and loyalty program membership.
• To send you order confirmations, receipts, and status updates.
• To process payments and prevent fraudulent transactions.
• To respond to your inquiries, complaints, and customer service requests.
• To provide technical support and troubleshoot issues with our website.

3.2 Analytics and Website Improvement

• To analyze how users interact with our website and services in order to improve user experience.
• To monitor and analyze trends, usage patterns, and activities in connection with our services.
• To conduct internal research and develop new features, products, and services.
• To measure the effectiveness of our marketing and advertising campaigns.
• To generate aggregated, anonymized statistical reports about our user base and website performance.

3.3 Marketing and Communications

• To send you promotional communications, special offers, discounts, and newsletters about Starbird Chicken — but only where you have provided your consent or where we have a legitimate interest to do so.
• To personalize your experience on our website and display content most relevant to your preferences.
• To deliver targeted advertising through our own channels and via third-party advertising networks, subject to your choices and applicable law.
• To notify you of new menu items, locations, and other brand updates.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, legal processes, and governmental requests.
• To enforce our Terms of Service and other applicable agreements.
• To protect the rights, property, and safety of Starbird Chicken, our customers, and others.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To maintain records as required by law, including tax and accounting records.

3.5 Business Operations

• To evaluate and improve our food offerings and menu based on customer feedback and order data.
• To manage our business relationships with vendors and service providers.
• To conduct due diligence in connection with potential business transactions such as mergers or acquisitions.

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers

We share personal information with third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only as directed by us and to maintain appropriate security measures. Service providers may include:

• Payment processors and fraud prevention services
• Food delivery and logistics partners
• Cloud hosting and data storage providers
• Email and SMS communication platforms
• Customer relationship management (CRM) software providers
• Analytics and data intelligence services
• Marketing automation and advertising technology platforms
• Customer support and helpdesk software providers
• Website security and performance services

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information as required by applicable law.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights or property of Starbird Chicken.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when you participate in a co-branded promotion or choose to connect your account with a third-party service.

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes. This information is not considered personal information under applicable law.

5. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions.
• Password Hashing: User passwords are stored using industry-standard hashing algorithms and are never stored in plain text.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) in connection with the processing of payment card information.
• Regular Security Audits: We periodically review our information collection, storage, and processing practices to guard against unauthorized access.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.
• Secure Data Centers: Personal information is stored on servers maintained in secure data center environments with physical access controls.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

6.1 Right to Know and Access

You have the right to request information about the personal data we hold about you, including the categories of data we collect, the purposes for which it is used, and the third parties with whom it is shared. You may also request a copy of the specific personal information we have collected about you.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may also update certain information directly through your account settings on our website.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions. We may retain certain information as required by law, for legitimate business purposes (such as fraud prevention), or to complete transactions you have requested.

6.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer that information to another controller where technically feasible.

6.5 Right to Opt-Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You can do so by clicking the "unsubscribe" link in any marketing email we send, by updating your communication preferences in your account settings, or by contacting us directly at [email protected].

6.6 Right to Opt-Out of Sale or Sharing of Personal Information

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes. While we do not sell personal information for money, certain data sharing activities with advertising partners may constitute "sharing" under California law. To exercise this right, please contact us at [email protected] or use the opt-out mechanism available on our website.

6.7 Right to Limit Use of Sensitive Personal Information

California residents have the right to direct us to limit our use of sensitive personal information to only what is necessary for providing the services you request. To exercise this right, please contact us at the details provided in Section 13.

6.8 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of service because you exercised your privacy rights.

6.9 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at starbird-food.rest

We will respond to verifiable requests within 45 days of receipt. If we require more time, we will notify you of the extension and the reason for it. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They enable core functionalities such as security, shopping cart management, and account access.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred location or dietary preferences) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or be notified when a new cookie is placed. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

• Account Data: We retain your account information for as long as your account remains active. If you close your account, we will retain certain information as required by law or for legitimate business purposes (such as fraud prevention) for a period of up to 7 years.
• Order and Transaction Records: We retain records of your orders and transactions for a minimum of 7 years for tax and accounting compliance purposes.
• Marketing Preferences: We retain your marketing preferences and opt-out records indefinitely to ensure we honor your choices.
• Usage and Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely as it cannot be used to identify individuals.
• Communications: Customer service communications are typically retained for up to 3 years after the matter is resolved.
• Legal and Compliance Records: Records required for legal compliance are retained for the period specified by applicable law, which may range from 3 to 10 years depending on the type of record and applicable jurisdiction.

When personal information is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymize that information.

9. Children's Privacy

Starbird Chicken's website and online services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Our services are intended for adults aged 18 and over. If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and all applicable state laws regarding children's privacy.

We encourage parents and guardians to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information on our website without permission.

10. California Residents — Your Rights Under CCPA/CPRA

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) that are in addition to the general rights described in Section 6. This section provides a summary of those rights.

10.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California residents:

10.2 California "Shine the Light" Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request and obtain once per year, free of charge, information about categories of personal information (if any) we disclosed to third parties for their direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. To make such a request, please contact us at [email protected].

11. International Data Transfers

Starbird Chicken is based in the United States, and the information we collect is governed by United States law. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection laws in the United States may differ from those in your country of residence and may not be as comprehensive. By using our services, you understand and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and applicable United States law.

When we transfer personal information internationally, we implement appropriate safeguards to ensure that your information receives an adequate level of protection, including through contractual arrangements with our service providers and data processors located outside the United States.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Starbird Chicken. This Privacy Policy applies only to information collected by us through our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every website you visit.

The inclusion of any link on our website does not imply our endorsement of the linked website or its content. Your interaction with third-party websites is at your own risk and subject to their respective terms and privacy policies.

13. How to File a Privacy Complaint

If you have concerns about our privacy practices or believe that we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so we can attempt to resolve your concern directly.

13.1 Internal Complaint Process

To file a privacy complaint with Starbird Chicken, please:

• Email us at [email protected] with the subject line "Privacy Complaint"
• Describe your concern in detail, including the specific information involved and the nature of your complaint
• Provide your contact information so we can follow up with you

We will acknowledge your complaint within 5 business days and work to resolve the matter within 30 days. We may contact you for additional information to assist in resolving your complaint.

13.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov.
• Federal Consumer Protection: You may file a complaint with the Federal Trade Commission (FTC) at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• All U.S. Residents: You may also contact the Consumer Financial Protection Bureau (CFPB) or your state's Attorney General office for consumer protection matters related to personal data.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes to this policy, we will update the "Last Updated" date at the top of this page.

If we make material changes to this Privacy Policy, we will notify you by email (sent to the email address associated with your account) and/or by posting a prominent notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Your continued use of our website or services after any changes to this Privacy Policy are posted constitutes your acceptance of those changes, to the extent permitted by applicable law.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

When contacting us regarding a privacy matter, please include your name, contact information, and a clear description of your inquiry or request so that we can assist you efficiently. For requests to exercise privacy rights, we may need to verify your identity before processing your request.